We offer a replacement within 15 days from the date of delivery of the product/s ordered on BreatheEasy subject to the following conditions (15 days replacement guarantee):
You must inform us of your intention to return the item to us within 15 days of receipt of the product, in the following circumstances :
Defective/incorrect product replacement
You notify us of any defects in the product or incorrectly shipped product within 15 days of receipt of the product. You can either email our Customer Service team at firstname.lastname@example.org; or call us on 1800-270-0435.
In case the Product is defective, the BreatheEasy team will visit and check. If easily repaired, they will repair the same. In case it cannot be repaired, they will replace it.
To return the product(s) you have to schedule a courier pickup with our customer support team. Our team will in turn arrange a suitable time with our courier partner for pickup which shall be within 7 days from the date of your intimation to return the Products. Please note that if you have agreed a time for pick up with our customer support team, you shall put your best efforts to make yourself available at the agreed time for pickup of the Product.
We shall make two (2) attempts to collect the Product from your address after which if the courier repeatedly fails to find you at the address then you need to deliver the articles to the BreatheEasy Office along with the entire documents to our satisfaction.
The product returned to us should meet the following specifications:
Must have the invoice.
have all its original packaging and accessories, including the box, manufacturer's packaging if any, dust bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
be in an unused/sellable condition.
As soon as we have received the product, if all the above are in order, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out.
In the event that the product received back by us does not meet the specifications above, or any of the below apply, then the product can neither be replaced, nor can a refund be provided:
Product(s) is damaged due to use or misuse.
Product has a manufacturing defect, but has been used.
Product has been tampered with.
Please note that we will acknowledge that we shipped the incorrect product(s) to you, or that the product (s) was damaged in transit to you only if we are informed within 15 days of receipt of the product(s).
You can seek a replacement for the entire purchase or part (s) of the purchase if the purchase is faulty. Needless to say, we can offer to replace only product(s) purchased on BreatheEasy.